Surprised by the Response

This is the personal blog of Ben Collins-Sussman.

When I was laid off a couple of days ago, I knew folks would be surprised and upset... which is why I wrote my short FAQ. What I didn't expect, though, was the absolute flood to my DMs and email inbox.

Over the last three years, my universe at Google gradually shrunk. My projects and teams became more niche; not necessarily less impactful, but harder to measure and less visible. My power to make decisions became diluted, while my career options continued to diminish amid the ongoing corporate contraction -- particularly at the leadership level. As you'd expect, these things eroded my morale, making me question my own effectiveness and relevance.

And so in exiting the company, I had some sense of relief that I'd be able to find impact elsewhere. I wrote my good-bye note with the intent to provide perspective and calm for everyone I worked with.

But the reaction to my note was much more than I expected. My DMs and inbox have been absolutely flooded with messages of gratitude -- many from people I no longer even remember. Every note brought up examples of the "one time I helped them" or coached or advised, or even inspired someone to do something. They reminded me of every talk I've ever given, how my examples set cultural precedent, the problems solved on whiteboards, or even how I made them feel safe or important. It honestly felt like the ending scene of "It's a Wonderful life".

So I admit: I was a victim of recency bias. While I may have felt underutilized these last few years, I've been collectively reminded of how I've touched hundreds of lives at Google, and I'm really grateful for that. Thank you for the perspective!

published January 12, 2024